app/controllers/tickets_controller.rb

@@ -107,7 +107,7 @@ class TicketsController < ApplicationController
 
   # Never trust parameters from the scary internet, only allow the white list through.
   def ticket_params
-    params.require(:ticket).permit(:title, :description, :state)
+    params.require(:ticket).permit(:ticket_id, :title, :description, :state)
   end
 
   def looks_ticket

app/models/client.rb

@@ -10,7 +10,7 @@ class Client < ActiveRecord::Base
   delegate :name, to: :contact, allow_nil: true, prefix: true
 
   def last_contact
-    contacts.where('view_at IS NOT NULL').pluck(:view_at).max || "never"
+    contacts.pluck(:view_at).max || "never"
   end
 
   def bills_retard

app/views/comments/_about.html.slim

@@ -8,7 +8,7 @@ table.table.table-condensed
     tr
       td = c.creator_type
       td = c.title
-      td = descriptionize c.comment
+      td = c.comment
       td
         = link_to "/comments/#{c.id}.json", remote: true, data: {:confirm => 'Are you sure?'}, method: :delete, class: "close remove-comment", type: "button", "aria-label" => "Close" do
           span aria-hidden="true" ×

app/views/comments/_about_client.html.slim

@@ -7,4 +7,4 @@ table.table.table-condensed
     tr
       td = c.creator_type
       td = c.title
-      td = descriptionize c.comment
+      td = c.comment

app/views/tickets/_form.html.slim

@@ -7,6 +7,10 @@
           li = message
 
   .form-horizontal
+    .form-group
+      .field
+        = f.label :ticket_id, class: "sr-only"
+        = f.text_field :ticket_id, class: "form-control", placeholder: "Master Ticket id"
     .form-group
       .field
         = f.label :creator_type, class: "sr-only"