109 lines
2.4 KiB
Ruby
109 lines
2.4 KiB
Ruby
# coding: utf-8
|
|
class Ticket < ActiveRecord::Base
|
|
# WARNING ! IT REVERSE LAST / FIRST
|
|
default_scope { order('created_at DESC') }
|
|
|
|
OPEN = 'open'
|
|
CLOSE = 'close'
|
|
|
|
CREATORS = ['Admin', 'User']
|
|
|
|
validates :state, inclusion: {in: [OPEN, CLOSE]}
|
|
# validates :creator, inclusion: {in: CREATORS}
|
|
validates :title, length: {in: 7..124}
|
|
validates :description, length: {minimum: 12}
|
|
|
|
belongs_to :creator, polymorphic: true
|
|
delegate :name, to: :creator, prefix: true
|
|
|
|
belongs_to :ticket
|
|
has_many :tickets
|
|
|
|
scope :heads, -> { where(ticket_id: nil) }
|
|
scope :open, -> { heads.where(state: OPEN) }
|
|
scope :close, -> { heads.where(state: CLOSE) }
|
|
|
|
before_save :check_creator
|
|
def check_creator
|
|
return true if CREATORS.include? creator_type
|
|
errors[:base] << "#{creator_type} is not in the list of the possible creators list"
|
|
raise ActiveRecord::RecordInvalid.new(self)
|
|
end
|
|
|
|
after_create :looks_views
|
|
def looks_views
|
|
if creator_type == 'Admin'
|
|
# Entre admin pas de soucis
|
|
if head.creator_type == 'Admin'
|
|
update(admin_view_at: Time.now, head_creator_view_at: Time.now)
|
|
# Réponse à un client, mise a jour pour notification
|
|
else
|
|
update(admin_view_at: Time.now, head_creator_view_at: nil)
|
|
head.update(admin_view_at: Time.now, head_creator_view_at: nil)
|
|
end
|
|
else
|
|
# Reponse client, mise a jour pour notification
|
|
if head?
|
|
update(admin_view_at: nil, head_creator_view_at: Time.now)
|
|
else
|
|
update(admin_view_at: nil, head_creator_view_at: Time.now)
|
|
head.update(admin_view_at: nil, head_creator_view_at: Time.now)
|
|
end
|
|
end
|
|
end
|
|
|
|
def last_response
|
|
head.tickets.last
|
|
end
|
|
|
|
def head
|
|
return self if head?
|
|
return ticket.head
|
|
end
|
|
|
|
def head?
|
|
ticket.nil?
|
|
end
|
|
|
|
def close
|
|
if close?
|
|
errors[:base] << "Already close"
|
|
return false
|
|
end
|
|
head.update(state: Ticket::CLOSE) && update(state: Ticket::CLOSE)
|
|
end
|
|
|
|
def close_head
|
|
if head.close?
|
|
errors[:base] << "Already close"
|
|
return false
|
|
end
|
|
head.update(state: Ticket::CLOSE)
|
|
end
|
|
|
|
def open
|
|
if open?
|
|
errors[:base] << "Already open"
|
|
return false
|
|
end
|
|
head.update(state: Ticket::OPEN) && update(state: Ticket::OPEN)
|
|
end
|
|
|
|
def open?
|
|
state == OPEN
|
|
end
|
|
|
|
def close?
|
|
state == CLOSE
|
|
end
|
|
|
|
def short_description
|
|
if description.size > 100
|
|
description[0..97] + "..."
|
|
else
|
|
description
|
|
end
|
|
end
|
|
|
|
end
|